Unpermitted roadworks problem

Email received 14/05/2025 - copy attached. Customer would like more information on the intended closure of Horns Road, where they live, in Stroud. Residents have noticed a sign saying that the road will be shut for 15 days from 26th May, for Virgin Media works. It was only a few weeks ago that the road and pavements were dug up, causing mess, nuisance and in their case litter, as some workmen chose to leave their rubbish in their front garden. They realise they all want broadband, but would like to know why this is happening again so soon and to be assured these works are necessary for the benefit of all.