Poor trench reinstatement works
Sent to Gloucestershire County Council less than a minute later. FixMyStreet ref: 7554961.
I am writing to formally raise concerns regarding the reinstatement works following the fibre optic cable installation at Sunnycroft Mews (Stroud Road end) for #1 Sunnycroft Mews on Friday, 9th May. The reinstatement of the pavement has been carried out to a poor standard and does not comply with GCC highways requirements. The key defects observed are as follows: - Incorrect surfacing material: The aggregate size in the surface course appears to be greater than 20mm, resembling a base binder layer rather than a proper surface course. - Insufficient compaction: The surface is uneven, with gaps and undulations due to improper material usage and inadequate compaction. - Loose kerbs: The kerbs have not been properly reinstated—they are not cemented in and remain loose. - Inadequate reinstatement of gully surrounds: The trench cut through the concrete gully surrounds has not been reinstated with concrete, risking further degradation. These issues raise serious concerns among residents, as defects such as potholes and structural failures will likely emerge if the works remain unaddressed. I believe Virgin Media subcontractors carried out these works, and I request urgent action to ensure that the site is revisited as soon as possible to bring the reinstatement up to the required standards.
Updates
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Thank you for reporting this issue. It has now been logged.
Should the issue pose an immediate danger to public safety such as:-
•Objects on the highway network (i.e. a fallen tree)
•Faulty temporary or permanent traffic lights (i.e. stuck on red)
•Exposed cables
•Multiple street lighting faults
•Flooded roads
•Potholes over 75mm deep •Manhole/Metal Cover (i.e. missing or dangerous) please call our emergency number 08000 514 514.We will provide you with an update within ten working days, however, our aim is to keep you informed of progress within five working days, whenever possible.
Highways Customer Services Team Gloucestershire Highways -
This report has now been passed to the Highways team for assessment.
If repair work is required, it will either be classed as urgent or will be put into a planned programme of works to ensure it is repaired as efficiently as possible.
In some cases a temporary repair will be needed, to make the area safe, then engineers will return to make a permanent repair.
An update on the issue will be provided.
On our website you can find out about planned work to maintain and improve Gloucestershire's streets by visiting www.gloucestershire.gov.uk/highways.
Thank you,
Highways Customer Services Team,
Gloucestershire Highways -